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Check for damage Serious damage might affect the functionality of the iPhone. If necessary, remove the case and any accessories from the iPhone. Check for scratches on the display. Check the sides and back of the iPhone for scratches, scuffs, and dents. Inspect the Lightning connector for damage or debris. Turn on the iPhone You should see either the Lock Screen, the Hello screen, or the iPhone Locked to Owner screen. If the iPhone doesn't turn on, the battery could be drained. Try to charge the iPhone. If the battery won't charge, don't buy the iPhone. If you see the Lock Screen Unlock the iPhone by swiping up from the bottom of the screen (on an iPhone with Face ID) or press the Home button (on other iPhone models). If the iPhone is protected with Face ID, Touch ID, or a passcode and you're with the seller, ask them to erase the iPhone so you can test it. They might need to follow the steps in What to do before you sell, give away, or trade in your iPhone or iPad. When you unlock the iPhone and you see the Home screen, you can start testing a few things. If you see the Hello screen If you see "Hello" on the screen in various languages, the iPhone has been erased. You won't be able to test it in this state, so you'll need to set it up, including activating it. Learn how to set up iPhone When the iPhone is set up and you see the Home screen, you can start testing a few things. If you see the iPhone Locked to Owner screen If you see iPhone Locked to Owner when you turn on or wake the iPhone and you're with the seller, ask them to enter their password to turn off Activation Lock. Activation Lock is designed to prevent anyone other than the owner from using their iPhone. Don't buy an iPhone if Activation Lock is enabled. If you bought the iPhone online and you see iPhone Locked to Owner on the screen, return the iPhone. Learn more about Activation Lock When you see the Home screen When you see the Home screen, you're ready to test a few things on the iPhone. If you would rather be safe then contact us to buy one

Go to Settings > General > About. Check the iOS version. If it's 15.2 or later, then depending on the iPhone model and if a part has been replaced, you might see a Parts and Service History section after the serial number. Here's how to understand the Parts and Service History section: If a part is labelled Genuine Apple Part, the part has been replaced with a genuine Apple part using genuine Apple parts and processes. If a part is labelled Unknown Part, this means that the installation is incomplete, or the part was replaced with a nongenuine part, was previously used or installed in another iPhone, or isn't functioning as expected.

Go to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, the iPhone is unlocked. If you see a carrier, then this iPhone can be used only with that carrier. If you would like us to unlock it please contact us

For iPhone 6 and later, iOS 11.3 and later shows battery health and recommends if you need to replace the battery. You can find these in Settings > Battery > Battery Health (with iOS 16.1 or later, find these in Settings > Battery > Battery Health & Charging). You can see if the performance management feature, which dynamically manages maximum performance to prevent unexpected shutdowns, is on (this information is available only for batteries replaced using genuine Apple parts and processes). You can view the battery's maximum capacity and if there are any important battery messages, including whether the battery's health is degraded. Battery health information isn't available for unknown or nongenuine batteries.

Buy from a reliable seller. Understand the return policy. Make sure that you understand how long you have to return the iPhone (if necessary), for what reasons you can return it, and how to return it. Find out if the seller certifies their preowned devices and what the process entails. You should be able to learn about their certification process and what they inspect. If you can, find out if the iPhone has any physical damage, the health of the battery, and the parts and service history of the iPhone. If the iPhone is Activation Locked, don't buy it. Learn about Activation Lock. Inspect the iPhone when you get it. If it isn't in the condition you expected, return it.

Factory Reset Protection (FRP), is a security feature on Android devices with Android OS Version 5.1 (Lollipop) and higher. The FRP provides a built-in security feature you are able to use that protects your device and information, including screen locks and data encryptions. The FRP is enabled automatically when a Google account has been registered on the device and will be disabled if the Google account is removed from the device prior to the Factory Data Reset. Once the FRP has been activated, it will prevent use of your device after a Factory Data Reset in an untrusted environment. This means if your device has been Factory Reset in any other way than Settings > General Management > Reset > Factory Data Reset, the FRP Lock will be enabled. When performing a Factory Data Reset, all settings are returned to the factory default settings and all personal data is erased, including files and downloaded apps. If the Google FRP is enabled, you will need to enter your Google account credentials before you can do a factory reset on the device. If your device has been lost or stolen, and has been Factory Data Reset in an untrusted environment, this will trigger the FRP lock. What do I need to know about FRP? If you want to reset your device to factory default settings in an untrusted environment, ensure that you know your Google account login credentials as you will need it to log in once you have reset your device. If you want to reset your device to factory default settings, but don't remember your Google account credentials, you can action one of the following: Check your Google account settings and reset your password via the device or at www.google.com If you have reset your password, it can take 24-72 hours for the password reset to sync with all devices registered to the account. If you enter this password incorrectly on the device, the time period restarts again for another 24-72 hours to sync with your registered device If you already reset your device, but don't remember your Google username and/or password, the device cannot be used. If this is the case, please action the following: If you know your Google account username but cannot remember the password, you can reset your password on the device, or at www.google.com. It can take 24-72 hours for a new password to sync with all registered devices. Try logging in to your device with the new password after the suggested timeframe. If you cannot remember any of your Google account information, and the FRP Lock has been triggered, visit one of our Authorised Service Centres to receive professional assistance. Please ensure that you have your Proof of Purchase to show evidence of ownership of your device. If you want to reset your device to factory default settings, ensure that you know your Google account login credentials as you will need it to log in once you have reset your device If all fails then please get in touch with us and we can help