Frequently asked questions
- 01
Buy from a reliable seller.
Understand the return policy. Make sure that you understand how long you have to return the iPhone (if necessary), for what reasons you can return it, and how to return it.
Find out if the seller certifies their preowned devices and what the process entails. You should be able to learn about their certification process and what they inspect.
If you can, find out if the iPhone has any physical damage, the health of the battery, and the parts and service history of the iPhone.
If the iPhone is Activation Locked, don't buy it. Learn about Activation Lock.
Inspect the iPhone when you get it. If it isn't in the condition you expected, return it.
- 02
When buying an iPhone in person, check for physical damage like scratches, scuffs, and dents. Inspect the Lightning connector for any debris. Turn on the iPhone to see if it shows the Lock Screen, Hello screen, or iPhone Locked to Owner screen. If it doesn't turn on, try charging it. If the battery won't charge, don't buy it. Ensure the iPhone is not Activation Locked by asking the seller to erase it so you can test it. If you see the Home screen, you can start testing the device. For a hassle-free purchase, contact us to buy a certified pre-owned iPhone.
- 03
To check if any parts have been replaced on an iPhone, go to Settings > General > About. If the iOS version is 15.2 or later, you might see a Parts and Service History section. If a part is labelled Genuine Apple Part, it means it was replaced with a genuine Apple part. If labelled Unknown Part, it means the part is either non-genuine, previously used, or not functioning as expected.
- 04
To check your iPhone battery health, go to Settings > Battery > Battery Health (or Battery Health & Charging for iOS 16.1 or later). Here, you can see the battery's maximum capacity and any important battery messages. This feature is available for iPhone 6 and later models running iOS 11.3 and later.
- 05