All orders include our Free Post Returns Service and Return Delivery by Royal Mail Tracked 24. At Checkout you will have the option to post your device via your own courier or use our Next Day Free Returns Address. Our Free returns address only covers loss of items up to £500. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately (within 3 days) if you have received your item damaged by the courier. Once your device is repaired it will be posted out the same day via Royal Mail Tracked 24.
The Post Office state that they aim to deliver Royal Mail Tracked 24 the next working day - click here to read more. However, in certain circumstances it may take up to 10 working days, please click the link to read Royal Mail's Terms And Conditions.
As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer.
In the very rare occasion, the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken.
When purchasing a product from RV ONline UK the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbour or in a 'safe' place. Once your order has been dispatched, we are unable to change the address.
When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.
If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within the promised 3 - 5 working days, unless any errors occur, which you will be informed about.
If you receive your package back and there's damage to your item please contact our customer support team straight away on [email protected] Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.
Please note all international shipping cost for repairs, to us, will be covered by the customer, we will cover return postage. As stated upon checkout of item.
Please take your packaged device to your local post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on from the Post Office so you can track your parcel. Failure to get a bar code will mean your parcel can not be tracked.
If you are returning a device, you can use the same postage label provided in the original confirmation email sent out.
For refurbished device orders, please allow 3 - 5 working days for your order to be processed. Once dispatched you will be notified by email and the status of your order will be marked as shipped..
Please note, occasionally delays can occur due to quality control.
International Customers (Outside UK):
For customers outside the UK, you will be required to arrange your own courier to get the device to us and pay an additional fee to get the device sent back to you using a secured international postal service, prices will vary depending on the destination.
Our free postage label does not apply to international customers (Outside of the UK) if required to return your item, you shall need to arrange your own courier to return the item to us. The courier charge will not be reimbursed.